Frequently Asked Questions
General
Nakeava Stays provides a full suite of property management solutions through our cohosting services for property owners who seek management for their short-term rental, including guest communication, reservation management, cleaning, and maintenance management, marketing, guest screening, guest support and price optimization. We maintain an on-site team dedicated to each property. Should you ever require assistance or a visit to your rental, we’re here to help
We are offering our services in all 50 states of USA and Internationally
Just Click “ Book Your free Consultation” at the bottom of this page to schedule your appointment.
Services
We provide comprehensive property management services, including 24/7 customer support, pricing automation, listing optimization, guest communication, claims and reviews handling, and sourcing quotes for maintenance.
The cleaning fees are the responsibility of the owner. However, these fees are included in the total payout from guests, ensuring that owners are not out-of-pocket for cleaning costs.
While the owner is responsible for the costs of maintenance, we will source quotes from trusted service providers and manage the process for you.
Yes, owners will have full access to the calendar to view bookings and block dates if needed. However, we manage all other aspects of the listing to ensure consistency and optimal performance.
Owners are responsible for ensuring their property complies with all local regulations and licensing requirements. We can provide guidance and resources to help you navigate these requirements.
Billing and Optimization
All invoices are sent out monthly and include a 3% fee. If invoices are paid via Zelle, this 3% fee will be waived.
Nightly rates and associated fees are managed by us using advanced pricing automation software, data analytics, and our dedicated revenue management team to maximize your property’s revenue.
We offer 24/7 customer service support for all guest inquiries, ensuring a smooth and pleasant experience for your guests.
We handle all guest claims and reviews on your behalf, working to resolve any issues promptly and maintaining a positive reputation for your property.
We utilize various strategies to optimize your property listing, including SEO, professional photos, filling out all listing sections thoroughly, using instant book, and ensuring all amenities are highlighted.
Owner Flexibility and Guest Management
Yes, as the owner, you can block dates on the calendar for personal use to a limited number of nights per year. Just inform us in advance so we can adjust the listing accordingly.
We handle all claims through Airbnb’s Host Guarantee and work with guests to resolve any damage issues. You will be kept informed throughout the process.
We handle all guest communication from inquiries to phone calls, to post-stay reviews, ensuring timely and professional interactions at all times.
While not required, providing additional amenities such as Wi-Fi, a fully equipped kitchen, and toiletries can enhance guest satisfaction and improve your listing’s performance. Owners are responsible for the cost of toiletries and WavyStay can manage and order the supply inventory.
We are flexible and aim to accommodate any special requests or needs you may have. Please discuss these with us, and we will do our best to meet them.